Feedback, Ideas, and Troubleshooting

I am a new tutor, and I am generally happy with the Schoolhouse platform so far, except for one major thing. I am finding that site features do not update no matter what I do. I refresh the page multiple times after reading my new messages and notifications, and they still show as unread. I even close out the Schoolhouse window and open it again, and still no updates! Often it takes around 5 minutes for even basic actions like reading a notification to register as read. Note that the site itself runs quickly without issues. More problematically, my latest Zoom meeting still shows as "In Progress" several minutes after I finished it! To my knowledge, Khan Academy has never had these issues, so I am unsure what is causing them.

I found a bug when trying to get certified for Geometry - Solid Geometry. The "Open the Khan Academy test" button incorrectly redirects users to the Solid Geometry unit overview, not the Solid Geometry unit test. Current link: https://www.khanacademy.org/math/geometry/hs-geo-solids Correct link: https://www.khanacademy.org/math/geometry/hs-geo-solids/hs-geo-density/test/hs-geo-solids-unit-test

Whenever I scroll down, the dropdown filter that is next to the search bar doesn't go behind the header and announcement bar at the top of the page.

My profile says I have 9 certifications (first and second attachments). The leaderboard says I have 114 (third attachment). I didn't see an explanation for the discrepancy reviewing https://intercom.schoolhouse.world/en/collections/10571061-certification . Searching tutoring-support for the past few years, some believed the leaderboard count was adding up the count of individual topics in a subject. E.g. Pre-Algebra has 15 individual topics you can get certified in, plus the course challenge (remaining attachments). So perhaps the leaderboard count is adding them all up. However, testing this theory, I still can't get to 114. Below are the number of individual topics I see I could get certified in for each subject in which I've either completed a course challenge or have an honorary certification (AP Calculus and AP Computer Science) Pre-Algebra - 15 Algebra 1 - 14 Algebra 2 - 12 Geometry - 9 Trigonometry - 4 Pre-Calculus - 10 (+1 for AP Pre-Calculus) Calculus - 10 (+1 for AP Calculus) College Algebra - 14 Computer Science - 0 (+1 for AP Computer Science) Those numbers add up to 88, or 90 if I count AP Calculus and AP Computer Science as 1 additional certification each (I don't have the AP Pre-Calculus certification). If I add in the 7 course challenges I've completed, then perhaps that gets me up to 97. I can't figure out any way to get to that 114 number.

Capturing some minor errors in this training 1) The first slide says 15 minutes while the second says 7+. Consider aligning on 15. Also, the second slide adds a "at Schoolhouse" suffix to the training title. I think that's fine, just noting the discrepancy. Most training titles align on the two screens. 2) In the next attachment, the subworlds content will need to be reworded now that subworlds have been (mostly) removed. 3) In the next attachment, consider "during the last team meeting had their camera off and barely contributed" rather than the current "during the last team meeting, was camera off and barely contributed." 4) Another subworld mention in the next attachment 5) In the next attachment, just noting a lot of & uses in this training, guessing the same creator as the Managing Up, Down, and Sideways training. It was noticeable to me in the prior training since I hadn't encountered it in the other trainings and I generally notice things that are inconsistent when reviewing documentation/trainings. Now I see another use of it. There's nothing wrong with the &, just noting that I observed it again, making its appearance in the other training stand out less. 6) In the next attachment, this is my first time seeing "off boarded" in writing. I see it's essentially the opposite of onboarded. From what I can find, it appears it is normally a single word, offboarded. You might consider a more familiar word here. If you remove the space, or change the word, that'll impact choice D also. 7) In the next attachment, "consult policy" I felt was missing a word (like "the" in between). I would have personally liked a more precise link here, if one was available, as the link goes to the Volunteer Team Handbooks page, which has lots of subpages, and I wouldn't know which one has the "policy" being referred to here. But perhaps I might if I was on a volunteer team. 8) Another subworld mention in the next attachment. 9) In the last attachment, consider aligning the link text (currently Volunteer Handbook) with the page name (Volunteer Team Handbooks).

Capturing some mostly minor errors in this training. 1) In the first attachment, I think the "in" can be tossed in "...balance your volunteer life in with the rest..." Also consider an Oxford comma after communicating (a number of slides in this training use one). 2) The second attachment adds Schoolhouse before Volunteer in the training title (fine if intentional) and says 7+ minutes. I'd suggest 15 minutes in both spots. 3) In the third attachment, I don't think the last comma is needed. There are a number of commas I consider unnecessary in this training (e.g. the first comma on the prior slide that I didn't attach and the second comma on the subsequent slide that I also didn't attach) but will mostly avoid commenting on them. Sometimes I find extra commas are used in more conversational writing and it's fine if intentional. This slide also uses an Oxford comma. 4) In the next attachment, the woman's name is Daniela Elsner. An 'n' is missing in her last name. 5) In the next attachment, consider moving "this week" before "reprioritize" for clarity. I read it as "reprioritize this week", i.e. the thing being reprioritized is "this week" rather than "this week, make some changes to reprioritize" 6) In the next attachment, the link for "signs" I think is too subtle, being just a single word, and I think most people will miss it. The link goes to https://www.healthline.com/health/tips-for-identifying-and-preventing-burnout 7) In the next attachment, the CDC link is broken. It should perhaps link to https://www.cdc.gov/emotional-well-being/about/index.html 8) In the next attachment, missing a dash in "long-term plan" 9) If an Oxford comma is added to the first slide, add one to the next attachment too to match. 10) Not a problem, just noting the closing slide is different than others I've seen (the most common one has a big background image that includes the glopple). I think I've seen about 5 different closing slides, presumably just depending on when the training was created and published.

Continuing to work my way through the optional trainings, captured some mostly minor errors in this training. 1) In the first attachment, the session length is estimated at 10 minutes. In the second, it's estimated at 5 minutes. The slides are pretty wordy and there are a few spots where the user has to respond to questions. I think 10 minutes is probably a better estimate. 2) The third attachment is the first of quite a few that refer to "your supervisor." At times I felt this training was targeting three different audiences - employees of Schoolhouse, people on volunteer teams at Schoolhouse, and regular volunteer tutors. For the last category (mine), there's no supervisor I'm aware of that I'd talk to. That concept may exist when on a volunteer team, and I'm sure there's that concept for employees, but for people in my position, I found the "your supervisor" language awkward. 3) In the next attachment, "delete it as soon as you don't need anymore" is likely missing an "it" between "need" and "anymore". 4) In that same attachment, "product team supervisor" feels like it is meant to speak to employees of Schoolhouse rather than those on a volunteer team or just regular volunteer tutors. 5) In the last attachment, we've got a different ending page than most training classes have, and the "Please let your supervisor know you've completed it" is again not going to make sense to the majority of the people with access to this training. 6) One final note on the first intro slide - the bullets don't match up that well with the slides the user will see in the rest of the training. Some of the other trainings have bullets that clearly refer to sections of the training that occur in the order they are presented on the intro slide. The maintaining personal security slide appears in between slides that talk about protecting PII, and virtually all of the training covers protecting data with only one slide that I saw talking about personal security. I don't think the intro slide necessarily needs to change (I certainly wasn't confused by it, and most users will skip right over it), I just wanted to call out that I found it to be structured a bit differently than other intro slides of training classes I've recently taken at Schoolhouse. 7) Possibly the personal security slide may want to be repositioned and/or reworded a bit as it does feel like it interrupts the flow of data protection slides. It's also the slide I consider the least specific to Schoolhouse, with advice (don't leave laptop unattended, don't fall for phishing attacks, choose strong passwords) that employees at most companies are going to be shown. The other slides I found to be more cohesive and fit the overall theme of "these are things Schoolhouse volunteers need to know based on the interactions they are likely to have on the platform." Something that ties the concepts together might help, e.g. "To protect access to sensitive data, you must ensure your device and account remain secure, which you can do by keeping your device locked when unattended, choosing strong passwords, and knowing how to spot and avoid phishing attacks." Something like that that links the concepts together might be helpful.

Part 2 of review due to 10 attachment limit. I'll restart numbering. 1) In the first attachment, I wish this was a multi-line prompt. I couldn't find a clear pattern for when text inputs are single line vs. multiple lines in the various training classes. I almost always would prefer multi-line prompts that start out single line but then wrap if enough data is typed in. 2) In the next attachment, consider updating the link text to be Volunteer Team Handbooks to match the title of the linked page. 3) The final slide has a different stylized glopple than the other trainings I've taken. Not a problem, just noting it as an inconsistency.

Capturing some mostly minor errors in this training. 1) Hey, the first slide has an Oxford comma, I like it! 2) The text on the first slide uses words like "direct reports" and "manager" that mostly won't apply to anyone that does not work at Schoolhouse. For those on volunteer teams, these also aren't really the appropriate words. I didn't have trouble mapping these words to what they'd likely mean for those on volunteer teams, but found it odd that these terms were used in a training open to all volunteers at SHW. 3) The second attachment says 7+ minutes. I'd suggest aligning the numbers (15 seemed reasonable to me). 4) In the next attachment, the order has now become "up, sideways, down," although the training title and intro slide used "up, down, and sideways" as the sequence. I think "up, down, and sideways" reads the nicest, while "up, sideways, and down" flows the best from a training perspective. I think it's fine to keep this inconsistency if intentional, just wanted to note it. 5) In the next attachment, I'll just note that the & character is used extensively in this training. I'm not sure if I've noticed it used in any other training I've taken in the last few weeks (when I've taken well over a dozen). It's fine, just inconsistent with what I've seen elsewhere. Also a lot more "and/or" in this training than others. 6) In the next attachment, "aren't sure of what" can be simplified to "aren't sure what" 7) In the next attachment, consider "within your team" as an alternative to "amongst your team." I think that would read slightly more naturally. 8) In the next attachment, the 3rd bullet is unclear to me. There wasn't content that covered this concern. I am particularly unclear what "& delegating" means here (I know the word, I am just unclear what it is trying to convey). 9) In the next attachment, missing "an" before "authoritarian." 10) In the next attachment, item 3 should be "Build stronger professional relationships." as the "helps you" is already present leading into the bulleted choices. 11) In the next attachment, "use those to as a way" has an extraneous "to". Also, the reference to James could be clearer (email, perhaps). Especially after Slack goes away, it won't be obvious to people how to contact James (no user search in the current UI that I'm aware of, no way to search past messages).

Part 2 of feedback due to 10 attachment limit. I'll restart numbering at 1. 1) In the first attachment, I'd add "an", so "Bailey is an American millennial..." I'd also suggest switching the comma to a semicolon after "millennial." And "ice-breaker" does not require a dash (in feedback on another session, I suggested standardizing either on "ice breaker" or "icebreaker," both of which appear widely used. 2) In the next attachment, the "Think twice" first sentence is not a sentence, in contrast to all other items on the page. You could replace the period after "way" with a comma and lowercase "Ask". Also consider a word choice other than "answer" for "answer to their behavior." Maybe "...explanation for their behavior."? "answer to their behavior" I found to be awkward phrasing. 3) In that same attachment, consider an Oxford comma after "ways of being" (inconsistent usage of commas in the training, with an Oxford comma mostly omitted but sometimes present). 4) In the final attachment, which appears at the end of the course, something is messed up here. This is the entire screen the user sees. Clicking the reload button starts the training over. I did get credit for taking the session (SP went up and the training moved to the Complete tab), so it's not an issue in recording the user took the training, but the normal end of training slide is missing.