Feedback, Ideas, and Troubleshooting

Once I confirm my age, it keeps asking me to do it again and again, and it doesn't recognize that I've already done it. Now I can't get 1-on-1 help because the platform is glitching.

Questions 1 and 7 asked to analyze the "underlined portion", however, no part of the text was underlined. When I reviewed the question, the answers and rationale clearly showed a specific part of the text was used, but the actual underlining was absent.

I received an email saying "The first session of your series, [INSERT YOUR FIRST NAME]'s SAT BC Onboarding Session, is scheduled to start in 24 hours on September 30, 2025 at 05:00 PM." However I have changed that name many days ago to Parker's SAT BC Onboarding Session and you can see that on Schoolhouse platform. It still seems like the email I received had the old name.

Impacting numerous users as discussed in tutoring-support in Slack. I included dev console errors in my screenshot of the Messages area.

My session start-up button kept leading me to this screen. My session was supposed to start at 10 AM EST; it is 10:31 AM EST, and as of now there is no resolution.

In order to become a tutor, I need to join slack and once I've done that, I need to click a button saying that I've joined. Although I have joined and used the same email address, it says that it can't verify my membership.

Whenever I go to the "live help" section through the dashboard, I always get shown as a learner even in the subworlds that I'm a tutor in. I'm not sure why this is happening, but it might lead a learner to believe that I am not qualified to help them.

My learners in my SAT R&W Bootcamp have reported issues with not being able to see underlined text in questions on the Post-Practice Test. These questions, such as Question 1, require them to refer to the underlined portion of the text to answer them. I also cannot see the underlined text when I review the test.

I had a live help chat today, https://schoolhouse.world/dashboard/live-help?p=99216 , where the learner saw no ability to mark the problem as solved after I finished helping them. In Slack a couple days ago a similar report came in, that a learner could not mark a question as solved, with the button missing from its normal location. And yet other live help requests are marked as solved. Don't know if it is random, or related to some issue with the learner, or varies by learner's age, or a learner's browser or device, or what, but it seems that some live help requests cannot be marked as solved currently.

I am a 15 year old tutor and I was trying to tutor a 13 year old. It did not let me start the session and redirected me to the age restrictions for tutors, but I checked it and I should be able to tutor them since I am 15 and they are under 18.