Bugs

I registered for a session but even though the tutor opened up the zoom meeting, I was unable to join when I clicked "join". Schoolworld would direct me to a page with the text "Error: Cannot join session you are not signed up for" even though I am registered and I know the tutor has the zoom meeting open. here is a screenshot.

The top two tiles at the Leaderboard are Most SP (Learners) and Most SP (Tutors). While I can understand why SHW might wish to distinguish the people that have a lot of SP primarily from attending sessions from those with a lot of SP primarily from hosting sessions, I think the distinction is unclear and confusing. I've added a view of the tiles when I select All Time. If I look at Long T, the user with 31,024 SP in the Learners category, their profile ( https://schoolhouse.world/u/379578 ) identifies them as a Tutor, says they have hosted 177 sessions, says they have attended 0 sessions (it's conceivable age restrictions mess up this count for me, though I'd consider that a bug if so), and have 5145 Super Helpfuls. Why is this user in the Learners category? And why don't their 5145 Super Helpfuls put them at the top of the Most "Super Helpful" Ratings tile? The next user in the Learners category, Jessica W, appears to have deleted their account ( https://schoolhouse.world/u/jessicaw028 returns an error page), but given they are shown as 8th all time in Questions Answered, it sure seems like they are (or were) a Tutor. The next user in the Learners category, Naya S ( https://schoolhouse.world/u/nayaa ), has been a Tutor since 2022, has hosted 378 sessions, and attended 281. At least there's a large number of attended sessions here, but it's still unclear why putting her under Learners makes more sense than Tutors when she has hosted more sessions than she has attended. Certainly there are lots of Schoolhouse users that are exclusively Learners, and others that are exclusively Tutors, but there are lots of users that are both. E.g. a student taking Pre-Calc that also tutors Algebra 1. I don't think the Learners vs. Tutors distinction makes a whole lot of sense when the users near the top of the Most SP (Learners) category are clearly Tutors. If there's no reasonable way to distinguish the categories, I'd expect them to be grouped together. I'm assuming Long T being considered a Learner is why his 5145 Super Helpfuls don't show up in that Most "Super Helpful" Ratings tile, but that's a guess, and there's no information in the UI that explains to a user how these judgments are made. I don't see why the Tutor vs. Learner distinction should impact the Most "Super Helpful" Ratings tile. I think a lot of these tiles would benefit from a helptip icon with a tooltip on hover that explains how the calculations are done. As I've also noted at https://schoolhouse.world/feedback/p/certification-count-on-leaderboard-is-unclear , it's confusing in a number of areas how the calculations are done and then what filtering exists to put users in Learners vs. Tutors categories and also exclude some users from certain tiles (like Long T from Most "Super Helpful" Ratings). I checked my settings ( https://schoolhouse.world/settings ) to see if there's some self-classification we make of whether we are a Learner or a Tutor but didn't find anything. I would have submitted this as Feedback and not a Bug, but the Category options for feedback requests has changed since I last submitted something, so I'll go with Bug, as I do consider the functionality to be at least somewhat broken here.

Many times ive tried to join sessions it will not let me because said session is cancelled, but when i contact tutor and peers they tell me other wise. It could be easy to quickfix if its a one on one, but i basically miss out when its a group session.

There is an extra period at the end of "All sessions have to be publicly available for safety and accessibility reasons" on this help desk article: https://schoolhouse.world/faq/en/articles/9959475-can-i-plan-a-session-with-only-one-learner . Another thing that I'd like to mention is that with the recent name change of the "Live Help" button in the left-side bar, we should modify the wording of "Get 1:1 support from peer tutors–completely for free" on https://schoolhouse.world/live-help to something without "1:1" so that it doesn't confuse people.

Hello, I think the system is supposed to allow us to only register for one dialogue club, but you can do more by going to each dialogue club page and registering, and it's not shown in the programs page.

Continuing on from https://schoolhouse.world/feedback/p/errors-in-sat-session-tips-training-part-1 I'll restart numbering at 1. 1) In the first attachment, consider an Oxford comma after "middle" (Oxford comma is inconsistently used throughout SHW training) 2) In the second attachment, the first two links both now redirect to https://www.khanacademy.org/test-prep . There aren't separate pages for Math and Reading and Writing, they are now different sections of the same page. Consider some rewording here to account for there being only a single target page. 3) In the 3rd attachment, consider "midway point" instead of "mid-way point". As I understand it, "mid-way" isn't wrong per se, just is less common nowadays than midway. 4) In the 4th attachment, "shave" should be "share", as previously reported in https://schoolhouse.world/feedback/p/sat-session-tips-typeform-for-sat-prep 5) In the 4th attachment, I found the "Click the button to schedule your first session or series" a bit confusing. The button just returns the user to the Schoolhouse dashboard. I could imagine someone not wanting to click the button because they are worried it'll make them schedule a session right then.

Went through the required (to be a tutor in SAT Prep) SAT Session Tips training and jotted down some errors, some minor, some significant (broken links, out of date steps). Splitting into two feedback requests due to 10 attachment maximum restriction. 1) Is there a reason this training is unavailable as an optional training at https://schoolhouse.world/tutor/training ? It shows up in the Completed tab now that I've completed it, but I'm surprised it didn't appear alongside Digital SAT Training (optional) and SAT Bootcamp Tutoring 101 (required to tutor a bootcamp) in the training options on the Incomplete tab. 2) The UI says the training is called SAT Tips (first image), the training refers to itself as SAT Session Tips (second image), and once completed it's called SAT Tips (on the Completed Tab) 3) The first attachment says the training should take 15 minutes while the training itself (second attachment) suggests 6 minutes. It easily took me 30 minutes, so I'd suggest standardizing on the 15. 4) In the 3rd attachment, the 6th bullet reads awkwardly, with all other bullets beginning with verbs (Reviewing, Providing, etc.) while the 6th bullet is SAT Series Tips. It's not confusing at all, I just found it to be inconsistent. 5) In the 4th attachment, "strategies for answer purpose questions" reads awkwardly. Maybe "strategies to help answer purpose questions" 6) In the 5th attachment, "for learners' to practice applying" should not have an apostrophe. 7) In the 6th attachment, the link to Nour's Writing PowerPoint, https://docs.google.com/presentation/d/1aCzsy2lP6_kvBMA0RaBKEXH4uVymgOp_dr2vdbe7mrM/edit?usp=sharing , is a broken link 8) In the 7th attachment, the video link goes to https://www.youtube.com/watch?v=HFj1j9A_-Kk , and the steps in that video are no longer accurate with the latest Khan Academy UI. If I type in one of the early URLs in the video I get redirected to https://www.khanacademy.org/test-prep , and it is then unclear where to get the Full Tests discussed in the video. I looked for a while and couldn't figure it out. 9) In the 8th attachment, I don't believe "that" should be lowercased in the title (there's a category of words that can be lowercased in a title, like a, an, the, to, in, by, etc., but I don't believe "that" is in that category). Obviously very minor. 10) In the 9th attachment, I'd expect this slide to begin "Providing resources..." to match the first intro slide (with 6 bullets) and the style of the prior section headings. 11) In the 10th attachment, there are many broken links. The first link goes to https://www.khanacademy.org/SAT which is a broken link. The second link goes to https://www.khanacademy.org/test-prep/sat/new-sat-tips-planning#sat-strategies-general which is also a broken link. It's also very difficult to visually tell that the items in bullet 3, Meditation Intro, Meditation for Test Anxiety, and Tips from Sal to reduce stress are in fact three separate links of videos that can be watched. I'll put the remaining items in the next feedback request.

While peer reviewing a certification video in Biology, I saw that when the individual clicked the link to open the Khan Academy test for the Chemistry of Life unit, the link instead took the user to the unit page ( https://www.khanacademy.org/science/ap-biology/chemistry-of-life ) rather than the unit test page ( https://www.khanacademy.org/science/ap-biology/chemistry-of-life/nucleic-acids-ap/test/chemistry-of-life-unit-test ). The user then had to manually scroll through the page to find the link to begin the unit test.

My son cannot access any courses on time ... everything is one hour off. His profile says the correct time zone we are in (central) but each course won't allow him in until one hour later. He has missed three so far. The courses show up as "eastern time zone" and you cannot enter the course until 15 minutes before the time it's meant to start. I'm not sure how to remedy this, the computer is set to the correct time.