If you go to the 1:1 Live Help page, it displays that there are around 900 tutors online which gives a wait time of 5 minutes. This is false; almost half the questions go unanswered (there are good reasons for this, such as vague requests, though), and none of these actually receive an answer in 5 minutes. I assume this isn't based on actual data but a rather simple algorithm such as 5000 / number of tutors rounded to the nearest 5 minutes, given the fact that it always displays a low number when there are many tutors and high numbers when there are few. The trouble is that this is an overestimate, "online tutors" doesn't mean "tutors willing to give a response". For example, a tutor can be online but they are hosting their sessions and are unable to help in the 1:1 Live Help page. These people should not be factored into the calculation of "number of tutors available" (which I know for a fact that they are a majority). Please don't give them false hope by over-reporting the actual number of tutors that can currently answer questions in 1:1 Live Help. As an alternative, base your calculations of average wait time based on the time it takes for questions to receive an answer, which would be more accurate.