Don't make blocking a post for offending schoolhouse policy so easy - it can be misused a lot
Rajasi R
Sometimes, I read over posts in live help that are perfectly normal, polite, and direct. Ten seconds later, their post is removed for offending the schoolhouse policy. I've seen it happen to the same learners, over and over again, even though they never posted anything wrong. I think there should be a feature that allows the post to reappear if it's non-offensive. Maybe allow AI (maybe, not a 100% suggestion) to scan over the 'offending' post and pass/fail it?
IDK, it just seems really unfair when this feature is misused. It's never happened to me, but I've seen it happen too much.
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shalya
this is just how i feel about it tbh. i get the fairness concern, and false removals are definitely frustrating, but in a fast moving live help environment, moderation kind of has to prioritise speed and safety over perfect accuracy. even something like a second review layer or automatic reinstatement could slow things down a lot and end up causing more confusion.
if some people are getting their posts removed over and over, that’s worth looking into, but i think that’s better solved with clearer feedback or a transparent appeal system rather than weakening moderation itself. and ai checks still aren’t really context aware enough to judge tone or intent properly, so that risks swapping one flawed system for another. improving communication makes sense to me. making post removal harder doesn’t.