Unable to respond to Help Posts
under review
Cortni T
When I try to respond to a help post after previously commenting on it, my comment glitches and does not post. This is really frustrating when trying to help learners who can't zoom. Can this be fixed?
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Akshay Ravikumar
under review
Hi Cortni T, very sorry to hear about this. Could you potentially share a screenshot of what you're running into?
Cortni T
Akshay Ravikumar: I really can't. The comment pops up on my screen for a split second before disappearing. I can try to screen record?
Akshay Ravikumar
Cortni T: Hmm yesterday evening, we pushed some changes that should've made the post commenting experience less glitchy...are you still running into this? If so, a screen recording would be great. A screenshot of any errors in your Chrome developer console would be great too. https://balsamiq.com/support/faqs/browserconsole/#google-chrome
Cortni T
Akshay Ravikumar: Can I DM you the screen recording? It won't let me post it here.
Akshay Ravikumar
Cortni T: Please do!