Request a specific tutor
under review
Athena Z
I've had quite a few people ask through user support if they could request a session from a specific tutor; would it be possible to implement something for this?
Two ideas I have:
1) "Request a session" button on the tutor's profile page
2) A place when submitting a session request allowing users to select a tutor that they'd prefer if they have one in mind
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Byanca k
its been almost 3 years
Lucie K
i love the second option. The learner could then request more than one tutor
Amanda O
I know this was a while ago but I also have a learner I've been working with extendedly but on the spur. What if there was an option to highlight certain tutors when requesting help? Such as tagging a tutor on a live help request (let other tutors know you would prefer one tutor, but you are welcome to others), or requesting tutoring from a profile (with suggestions of other tutors who have hosted similar sessions)?
Hafsah M
I think this would make sense for live help, which would also reduce learners being admitted to your room and instantly leaving, as this mostly happens when learners want to be matched with a specific tutor in live help because they worked with them on a certain problem after which the tutor asked the learner to try solving it by themselves and re-join the queue if they need more help. However, my biggest concern if this would be implemented for regular sessions would be, as Akshay mentioned, overwhelming a certain tutor although there are many other tutors who could help in that topic. The current session requests feature helps learners discover more tutors instead of just sticking with one tutor who can help in that topic, which provides many benefits, including the fact that another tutor might be able to help out when that tutor isn’t available.
Akshay Ravikumar
under review
Akshay Ravikumar
We're trying to build choose-your-tutor into the Live Help feature! But for normal sessions / series, I'm curious: is there a chance that requesting a session from a specific tutor would (1) overwhelm the tutor or (2) potentially prevent other tutors who could help the learner in a more timely manner? Let me know what y'all think.
Sara R
Akshay Ravikumar Regarding your comment I believe that that would not be a problem if you would add that when the tutor wanted is on the platform(and is not in a session) it would automatically pop up on their screen if they want to help the learner or not, and if not then other tutors could help.