We defo need this. It will be so helpful for us tutors

I agree! But I really like that it says on the top not to worry too much about it because I also got 2 Super Helpful and 5 Helpful ratings so there could have been a very specific circumstance for this student to give me this rating, so I like that the message informs me to not be discouraged. I would prefer the Not Helpful to be more constructive though.

I got a Not Helpful rating that the learner quickly clarified in the chat was an accident and they meant to select Super Helpful. As I understand it, you can't change your feedback after submitting it. Making the text field that accepts written feedback required when Not Helpful is selected, possibly even with a note added asking the learner to clarify what about the session they found unhelpful, might have helped the learner catch the mistake before submitting. I hadn't thought about this nuance when voting for this issue before - making the feedback required not only would (hopefully) result in a learner providing constructive criticism when they truly found a tutor unhelpful, it can also help avoid unintentional Not Helpful selections.

I've made this comment in Slack before when people have wondered/worried about Not Helpful ratings, but I think it's possible learners sometimes give a Not Helpful rating not to critique the tutor but to convey "this is not the tutor that helped me." Often in Live Help requests you may get multiple people commenting "I can help!" and sometimes only one tutor gets to follow through with the learner and provide full assistance. Then when a learner is given multiple names of tutors to provide feedback on, they might simply mark Not Helpful for any tutor who wasn't the one that actually provided the assistance. And they may think they are filling out the form accurately and honestly and not critiquing the tutor in any way. Certainly Not Helpful can actually mean "I found this tutor to be unhelpful, they tried to help but it did not help me at all." but I think in plenty of situations it does not mean that.

While I like the idea of allowing learners the opportunity to provide constructive criticism to a tutor, I would advocate for the removal of the Not Helpful functionality entirely given how much discussion comes up in Slack of people thinking they received this rating unfairly or worried it'll hurt their standing in Schoolhouse. I would rather just see a free-form text area where learners can provide textual feedback to tutors without a Not Helpful label associated to it (and if learners are downright mean in feedback the learners potentially get removed from the platform). Then tutors can still receive the (hopefully) constructive feedback from learners without being worried about the number of Not Helpfuls they've received.

Good idea! There’s already another idea like this, and I agree. There often no explanation for a not helpful rating, and it sort of takes away from the point of constructive criticism if you can’t know what you did wrong.

I would like to respectfully disagree, since then no one would say anything!

Agreed. Or at least make it mandatory to select at least one of the pre-written comments

Truth

Yes this would be awesome!