"Live Help" Icon
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Prachi D
Whenever I go to the "live help" section through the dashboard, I always get shown as a learner even in the subworlds that I'm a tutor in. I'm not sure why this is happening, but it might lead a learner to believe that I am not qualified to help them.
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Akshit D
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hi all, this has been fixed!
Michael G
Akshit D I just checked a few of my recent Live Help interactions, and I now show as a tutor in all of them. Thanks!
Kathryn S
For the last few times I've responded to inquiries of tutees in the Live Help section, I have been listed as a learner. Out of all of my responses to learners, I have only received 1 response. I think this is affecting my ability to tutor because learners might think that I am not qualified, when in fact I worked hard and got 100% mastery of Pre-Algebra. I am very, terribly disappointed.
Christopher B
Kathryn S This is happening to me too.
Akshit D
Hi all,
Thanks for reporting this and I'm so sorry we missed it on the Schoolhouse end for this long. I will look into it this week and try to get it fixed.
Michael G
FYI to those monitoring this bug, I contacted support today to inquire about the status, as I'm surprised this has been broken for a month given how user-facing the view is, and it also being a regression from the subworld live help experience.
Another thing I'll add is that the incorrect icon presents challenges when I'm assisting in live help and other comments have been made already by individuals that have a learner icon. I have no idea whether those people are learners or tutors in the subject without going to their profile to check.
Michael G
Prachi D consider updating the title to something a bit more descriptive like "Learner icon shown for tutor when providing Live Help". That might make it a little clearer to those searching through open issues to find this.
I'll provide some more details and images on my experience with this same issue.
I provided Live Help in Geometry at https://schoolhouse.world/dashboard/live-help?p=98274. I'll attach images showing that in this context I'm viewed as a Learner for some reason. But at the Geometry subworld page (going away) and the Tutor page (not going away, I don't believe) I'm correctly shown as a Geometry Tutor.
Michael G
FYI, that Geometry live help linked above still shows me as a Learner, though an Algebra 2 live chat (https://schoolhouse.world/w/algebra2/p/99216) where I showed as a Learner on 9/13/25 has now switched to show me as a Tutor as of 9/18/25. No change in my certifications, so seems like a partial Schoolhouse bug fix has been made, but does not appear to be complete yet.
Edit - probably just due to me viewing the subworld version of the help request at /w/algebra2 instead of the /dashboard/live-help URL. It's still wrong at https://schoolhouse.world/dashboard/live-help?p=99216
Michael G
Some more info:
The subworld version of a live help request page appears not to have the issue. E.g. at
I'm correctly shown as a tutor. But at the below live-help versions of these pages, I'm shown as a learner.
There is also seemingly a difference in whether the learner sees me as a learner or a tutor. E.g. in https://schoolhouse.world/dashboard/live-help?p=100302 (assuming it doesn't get deleted), I see myself and Alexander both as learners, but the learner said she saw us both as tutors. Here's part of my view that suggests all of us are learners. I don't know if the learner went through a not-yet-deleted subworld page to initiate the help request or not and if that might explain why she saw different icons than me.